Terms & Conditions

1. Introduction

These Terms and Conditions ("Terms") govern your access to and use of the website www.safarway.in (the "Website") and the SafarWay mobile application (the "App"), collectively referred to as the "Platform." The Platform is owned and operated by Cloudenex Solution Private Limited, a company incorporated under the Companies Act, 2013, having its registered office at First Floor, Shop No. 128, Vardhman Bahnhof Plaza, Sector 12, Plot No. 10, Pocket 7, Dwarka, New Delhi, South West Delhi, Delhi - 110078 (hereinafter referred to as "SafarWay," "Company," "we," "us," or "our").

CIN: U74999DL2025PTC458295  |  GSTIN: 07AANCC1743N1ZA

2. Acceptance of Terms

By accessing, browsing, or using the Platform, you ("User," "you," or "your") acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and our Cancellation & Refund Policy. If you do not agree with any part of these Terms, you must not use the Platform.

3. Eligibility

To use the Platform, you must:

• Be at least 18 years of age or have the consent of a parent or legal guardian.
• Be competent to enter into a legally binding contract under the Indian Contract Act, 1872.
• Not be a person barred from receiving services under the laws of India or any other applicable jurisdiction.
• Provide accurate and complete information during registration and booking.

4. Account Registration

To access certain features of the Platform, you may be required to create a user account. You agree to:

• Provide accurate, current, and complete information during the registration process.
• Maintain and promptly update your account information to keep it accurate and complete.
• Maintain the security and confidentiality of your login credentials.
• Accept responsibility for all activities that occur under your account.
• Notify us immediately of any unauthorized use of your account or any other security breach.

SafarWay reserves the right to suspend or terminate your account at its sole discretion if any information provided is found to be inaccurate, false, or in violation of these Terms.

5. Services Offered

SafarWay is an online travel aggregator and intermediary platform that facilitates booking of the following travel services:

• Flights: Domestic and international flight bookings across major airlines.
• Hotels: Accommodation bookings including hotels, resorts, homestays, and guesthouses.
• Buses: Inter-city and intra-city bus ticket reservations.
• Trains: Indian Railways train ticket bookings (subject to IRCTC availability).
• Holiday Packages: Curated vacation packages with customizable itineraries.

SafarWay acts as an intermediary between the User and the respective service providers (airlines, hotels, bus operators, railways, etc.). The actual contract for the travel service is between the User and the service provider. SafarWay is not responsible for the quality, safety, or legality of the services provided by third-party service providers.

6. Booking Process

• All bookings made through the Platform are subject to availability and confirmation by the respective service provider.
• A booking is considered confirmed only when you receive a confirmation email or SMS from SafarWay with a valid booking reference number.
• Prices displayed on the Platform are dynamic and subject to change without prior notice until the booking is confirmed.
• SafarWay reserves the right to cancel any booking if it suspects fraudulent activity, pricing errors, or violations of these Terms.
• You are responsible for verifying all booking details (dates, names, destinations) before completing the payment.

7. Pricing and Fees

• All prices are quoted in Indian Rupees (INR) unless otherwise stated.
• The total price includes the base fare, applicable taxes (GST), convenience fees, and any other surcharges as displayed at the time of booking.
• SafarWay may charge a convenience fee or service charge for processing bookings, which will be clearly displayed before payment.
• Prices are subject to change based on demand, seasonality, and availability. The final price is the one displayed on the payment confirmation page.
• Any additional charges levied by airlines, hotels, or other service providers (such as baggage fees, resort fees, or insurance) are not included unless explicitly stated.

8. Payment Terms

SafarWay accepts payments through the following methods:

• Credit Cards (Visa, MasterCard, American Express, RuPay)
• Debit Cards
• Net Banking
• UPI (Google Pay, PhonePe, Paytm, BHIM UPI)
• Mobile Wallets
• EMI options (subject to availability and bank terms)

All payment transactions are processed through secure, PCI DSS-compliant payment gateways. SafarWay does not store your complete credit/debit card details on its servers. By making a payment, you warrant that you are authorized to use the chosen payment method. In case of payment failure or partial deduction, the amount will be refunded to your original payment method within 5-7 business days.

9. Cancellation and Refund Policy

Cancellations, modifications, and refunds are governed by our detailed Cancellation & Refund Policy. Key points include:

• Cancellation policies vary depending on the type of service (flight, hotel, bus, train) and the terms set by the respective service provider.
• Cancellation charges may apply as per the service provider's policy plus any applicable SafarWay service fees.
• Refunds, where applicable, will be processed within 5-7 business days to the original payment method.
• Non-refundable bookings cannot be cancelled for a refund under any circumstances.
• SafarWay reserves the right to deduct a processing fee from the refund amount.

10. User Responsibilities

As a User of the Platform, you agree to:

• Use the Platform only for lawful purposes and in accordance with these Terms.
• Provide accurate and truthful information for all bookings and registrations.
• Not use the Platform for any fraudulent, deceptive, or illegal activity.
• Not attempt to gain unauthorized access to any part of the Platform, its servers, or any connected systems.
• Not interfere with or disrupt the Platform or its servers or networks.
• Not use automated systems (bots, scrapers) to access or interact with the Platform.
• Comply with all applicable travel regulations, visa requirements, and entry conditions of destination countries.
• Carry valid travel documents (passport, visa, ID proof) as required by the service provider and applicable laws.

11. Travel Documentation

It is the User's sole responsibility to ensure that they possess valid travel documents including but not limited to:

• Valid government-issued photo identification for domestic travel.
• Valid passport with at least 6 months validity for international travel.
• Appropriate visas, transit permits, and entry clearances for the destination and transit countries.
• Health certificates, vaccination records, or COVID-related documentation as required.

SafarWay shall not be responsible for any denial of boarding, entry refusal, or any consequences arising from the User's failure to carry proper travel documents.

12. Intellectual Property

All content on the Platform, including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, software, and the compilation thereof, is the property of Cloudenex Solution Private Limited or its content suppliers and is protected by Indian and international copyright, trademark, and intellectual property laws.

• The "SafarWay" name, logo, and all related marks are trademarks of Cloudenex Solution Private Limited.
• You may not reproduce, distribute, modify, create derivative works of, publicly display, or exploit any content from the Platform without prior written consent.
• Any unauthorized use of the Platform's content may violate copyright, trademark, and other applicable laws and could result in criminal or civil penalties.

13. Third-Party Links and Services

The Platform may contain links to third-party websites, applications, or services that are not owned or controlled by SafarWay. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that SafarWay shall not be liable for any damage or loss caused by your use of or reliance on any third-party content, goods, or services.

14. Limitation of Liability

To the fullest extent permitted by applicable law:

• SafarWay acts solely as an intermediary and shall not be liable for any acts, errors, omissions, representations, warranties, breaches, or negligence of any third-party service providers (airlines, hotels, bus operators, railways, etc.).
• SafarWay shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Platform, including but not limited to loss of profits, data, use, goodwill, or other intangible losses.
• SafarWay's total liability for any claim arising out of or relating to these Terms shall not exceed the amount paid by you to SafarWay for the specific booking in question.
• SafarWay does not guarantee uninterrupted, secure, or error-free operation of the Platform.

15. Indemnification

You agree to indemnify, defend, and hold harmless Cloudenex Solution Private Limited, its directors, officers, employees, agents, and affiliates from and against all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorney's fees) arising out of or related to:

• Your use of or access to the Platform.
• Your violation of these Terms.
• Your violation of any applicable law or regulation.
• Your infringement of any intellectual property or other rights of any third party.
• Any content you submit or transmit through the Platform.

16. Disclaimers

• The Platform and all content, services, and products available through it are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied.
• SafarWay disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
• SafarWay does not warrant that the information on the Platform is accurate, complete, reliable, current, or error-free.
• SafarWay does not guarantee the quality, suitability, or safety of any travel service booked through the Platform.

17. Force Majeure

SafarWay shall not be liable for any failure or delay in performance of its obligations under these Terms due to circumstances beyond its reasonable control, including but not limited to natural disasters, acts of God, war, terrorism, epidemics, pandemics, government restrictions, strikes, civil unrest, technical failures, airline/railway disruptions, or any other force majeure event.

18. Privacy

Your use of the Platform is also governed by our Privacy Policy, which describes how we collect, use, store, and protect your personal information. By using the Platform, you consent to the collection and use of your information as described in our Privacy Policy.

19. Modifications to Terms

SafarWay reserves the right to modify, amend, or update these Terms at any time without prior notice. Any changes will be effective immediately upon posting on the Platform with an updated "Last Updated" date. Your continued use of the Platform after such modifications constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically for any changes.

20. Termination

SafarWay may terminate or suspend your access to the Platform at any time, without prior notice or liability, for any reason, including but not limited to:

• Breach of these Terms.
• Fraudulent or illegal activity.
• Request by law enforcement or government agencies.
• Discontinuation or material modification of the Platform.
• Unexpected technical or security issues.

Upon termination, your right to use the Platform will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

21. Dispute Resolution

In the event of any dispute, controversy, or claim arising out of or relating to these Terms or the use of the Platform:

• The parties shall first attempt to resolve the dispute amicably through good-faith negotiation.
• If the dispute cannot be resolved through negotiation within 30 days, it shall be referred to mediation under the Mediation Act, 2023.
• If mediation fails, the dispute shall be subject to the exclusive jurisdiction of the courts located in New Delhi, India.

22. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Any dispute arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of competent jurisdiction in New Delhi, India.

23. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such invalidity, illegality, or unenforceability shall not affect the remaining provisions, which shall continue in full force and effect.

24. Entire Agreement

These Terms, together with our Privacy Policy and Cancellation & Refund Policy, constitute the entire agreement between you and SafarWay regarding the use of the Platform and supersede all prior agreements, understandings, negotiations, and discussions, whether oral or written.

25. Waiver

The failure of SafarWay to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of Cloudenex Solution Private Limited.

26. Assignment

You may not assign or transfer your rights or obligations under these Terms without the prior written consent of SafarWay. SafarWay may assign its rights and obligations under these Terms to any affiliate or successor entity without your consent.

27. Grievance Officer

In accordance with the Information Technology Act, 2000 and the rules made thereunder, the Grievance Officer for the purpose of these Terms is:

The Grievance Officer shall address any complaints or concerns within 30 days of receipt of the complaint.

28. Contact Information

If you have any questions, concerns, or feedback regarding these Terms, please contact us: